Shipping policy

Processing Times

 - All orders are processed within 1–3 business days (excluding weekends and public holidays).

 - You’ll receive an email confirmation with tracking details once your order has been dispatched.

Shipping Rates & Delivery

 - New Zealand Orders: Standard shipping takes 1 - 2 business days.

 - Australia Orders: Standard shipping takes 5–15 business days.

 - International Orders: Delivery times vary by location (usually 10–20 business days).

 - Shipping rates are calculated at checkout based on your location.

Order Tracking

 - Once your order is shipped, you’ll receive a tracking link by email.

 - Please allow up to 24 hours for tracking details to become active.

Delays

 - We always aim to deliver on time, but please note that shipping times are estimates and can be affected by factors outside our control (e.g., customs, courier delays, public holidays).

Customs & Duties (International Orders)

 - Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Missing or Damaged Packages

 - If your package hasn’t arrived within the estimated timeframe, please contact us at pacificaclothing@gmail.com and we’ll help track it down.

 - For damaged or missing items, notify us within 3 days of delivery and we’ll work with you to make it right.

We’re here to ensure your order arrives safely and quickly. If you have any shipping questions, please reach out to us at pacificaclothing@gmail.com.