Refund policy

Thank you for shopping with Pacifica Clothing. We value your satisfaction and strive to provide a smooth shopping experience. There is NO REFUND for change of mind, however, we are happy to EXCHANGE any item for the value spent.

Please review our size chart on the website before purchasing to ensure that you select the correct size. If you are unsure about sizing, please call us at +64 212570921 before making an online purchase.

Please review our Refund and Exchange Policy carefully.

Refund Policy

Refunds are only applicable for faulty or defective items, in compliance with consumer protection laws.

If you receive a defective product, please notify us as soon as possible (within 3 days) so we can assess the issue and provide an appropriate resolution

All returned products will be inspected before approval for a refund.

If a refund is approved, it will be processed via the original payment method, including Credit Card, Afterpay, Cash.

Refunds typically take 7 to 14 business days to reflect, depending on the payment provider’s processing times.

Exchange Policy

Exchanges are allowed within 14 days of purchase.

Items must be unworn, unwashed, and in their original condition.

Customers must provide proof of purchase (receipt) to be eligible for an    exchange.

 No exchanges are allowed on white garments, therefore please choose carefully.

 No exchanges or refunds will be provided for clearance items.

 

How to Initiate an Exchange for Online Purchase

Contact our store at service team at pacificaclothing@gmail.com

Provide your order details and reason for exchange.

Please return all items to the address below. For safe and timely delivery, we recommend using a tracked courier service.

 

Pacifica Clothing

455 Great South Road

Otahuhu Auckland 1062

New Zealand 

Mob: 0212570921